Frequently Asked Questions

Warranty, Returns and Refunds

• I am not satisfied with Customer Service. How do I go to the "top"?
• Where do I find your Shipping and Return Policies?
• What is your warranty on down filled comforters?
• What is your warranty on down and feather pillows?
• What is your warranty on featherbeds?
• What is the warranty on silk filled comforters?

Care and Cleaning

• What is the best way to clean a down comforter?
• What is the proper CARE OF SILK filled comforters and throws?

Down Comforters

• What is the warranty on your comforters and featherbeds? What is not covered?
• What is Sateen?
• How do I select the CORRECT WEIGHT COMFORTER?
• What determines a comforter's warmth? What is fill power?
• Why are some comforters baffled?
• What is a duvet?
• We do not see the exact size comforter that we need in your catalog. Is it possible to make a custom size for us?
• Can you make a "German sized" comforter?

General Questions

• Where did the name DeWoolfson come from?
• I am in business and would like to carry DeWoolfson Down comforters, pillows and featherbeds in my store. Who do I talk to?
• DeWoolfson's INFANT AND CHILD WARNING for Down Products.
• Do you ship internationally?
• How long have you been in business?
• How do I know you are a legitimate business?
• HOW DO I USE THIS SITE? THE LOGIN ON THE HOME PAGE DOES NOT ALLOW ME TO CREATE AN ACCOUNT.

Down Pillows

• How do I know which is the right firmness pillow for me?
• What is the difference between a down pillow and a feather pillow?
• What causes my down pillow to break in and get softer with use?
• Do you make custom shape pillows?
• If I want to WASH MY PILLOWS myself, how would I do it?
• Can you get mold out of pillows?
• What is the warranty on your pillows?
• Help, my NEW PILLOW IS TOO SOFT OR TOO FIRM.

Featherbeds

• In shopping, what should I look for in a good QUALITY FEATHERBED?
• Why are featherbeds made from feathers and not all down?
• How do I cover a featherbed?
• Why do you not put a fabric boxing or gusset aroung the outer edge of your featherbed as some other manufacturers do?

Down and Downproof Fabrics in General

• Is THREAD COUNT important in downproof fabrics?
• What is the LAW LABEL attached to my comforter or pillow, and how do I read it?
• The truth about HYPOALLERGENIC DOWN.
• I can see some dark spots through the fabric on my pillows and comforters. What are they?
• What is DeWoolfson's Confidence in Textiles Guarantee?
• Where does your down originate and where is it processed?