Order online from this site or call toll-free 800-833-3696
Shipping Charges to Continental U.S.The rates below are current but subject to change at any time.
Shipping Charges to Continental U.S.
Bed Pillows: $7 per pillow
Comforters: $19 per comforter
Featherbeds: $29 per featherbed
Orders for small pillows or protectors under $100: $10.00 per order handling charge only
Method of ShippingUnless otherwise requested, we ship via UPS ground service within the continental United States. Shipments to Alaska, Hawaii and Canada will be shipped via UPS "ground" service or the United States Postal Service, taking approximately two weeks. Email or call for shipment rates to Alaska, Hawaii, other shipping rates outside the continental U.S. For orders placed online, you will be notified by email of the shipping charges for shipments outside of the continental United States. Foreign customers are responsible for import duties and fees.
Shipping TimeDeWoolfson down comforters, pillows and featherbeds are sewn, filled, and finished at the time of order for shipment directly from our North Carolina factory within 24 to 48 hours.
Rush DeliveriesWe also ship UPS Next Day Air and Second Day Air at an additional charge, based on box weight and size. Please call for a rate quote.
ReturnsIf you are not completely satisfied with any purchase for any reason, you may return it to us within thirty (30) days of receipt for your choice of a full refund or exchange. All returns must be unused, unwashed, and in their original condition and packaging. All returns must be accompanied by your sales receipt. We reserve the right to inspect and return to you any item that is not acceptable for return. Refunds and exchanges cannot be made until we receive your returned item. For faster exchanges, we can charge you for the replacement item and credit your card when the returned item is received. Shipping charges are not refundable.
Note on Selecting the Right Comforter or Pillow
The most common reason for a comforter return is that it is too warm. If you are unsure as to what weight comforter is best for you, order one weight lighter than what you think you will need. We can add down to your comforter anytime within one year from the date of purchase, charging only for additional down added. However,we cannot remove down if a comforter is too warm. Mountain Air and Canadian Winter comforters are suitable for bedrooms with little or no heat in the coldest climates.
If the pillow you select turns out to be too firm or too soft, we can adjust it for you anytime within one year from the date of purchase. If you would like additional firmness, we charge only for the down or feathers added. If we remove fill, then we return it to you in a cotton shell for later use or to have as a small pillow (bedding laws prohibit us from reselling down once it has been used, so it must be returned to you).
PLEASE SEND ALL RETURNS TO:
9452 NC Highway 105 S.
Banner Elk, NC 28604
Or return to our DeWoolfson retail store.
All returns must be accompanied by a copy of your sales receipt. We recommend that you insure your package and keep a receipt from your carrier for all shipments to DeWoolfson, as we cannot be responsible for shipments we do not receive. We also recommend a carrier that permits you to track shipments. If you use the U.S. Postal Service, be sure to request a delivery signature. Refunds on approved returns will be made after returned merchandise has been inspected, generally within 24 hours. Shipping charges cannot be refunded.
Canadian ReturnsCanadian customers returning merchandise are responsible for obtaining any refund of import duties paid directly from Revenue Canada.
Warranty ClaimsWe pledge to promptly address and resolve all warranty questions and claims. In most cases it will be necessary for us to see the items.