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Please call 1-800-833-3696 or 828-963-4144 for assistance with shipping or returns  

Shipping Charges to Continental U.S.

The rates below are current and are subject to change at any time.

Bed Pillows: $10 per pillow

Small* Pillows: $7 (*includes Boudoir, Travel, Neckroll and Designer Pillow Insert - 18 inch square or smaller)

Blankets and Throws: $10 per item

Comforters: $25 per comforter

Featherbeds: $75 per featherbed

Orders for small* pillows or protectors under $100: $10.00 per order (handling charge only)

Shipping Charges to Hawaii, Alaska and U.S. Territories

A flat shipping rate of $50 each for all pillow, blanket and throw orders and $100 each for comforter orders will be applied to all orders shipped to Alaska, Hawaii, and U.S. territories. If the actual cost of shipping when processed is less than the flat rate, you will be charged the lower rate. We do not ship featherbeds to Alaska and Hawaii. For linens shipped outside of the continental U.S.A please call 1-800-833-3696.

Method of Shipping

Unless otherwise requested, we ship via United Parcel Service (UPS) ground service, within the continental United States. Shipments to Alaska, Hawaii, or Puerto Rico will be shipped via the United States Postal Service, taking approximately two weeks. See above for shipping charges outside the continental U.S. Email or call for Next Day Air or Second Day Air rates. Please inquire about service to Canada. Foreign customers are responsible for import duties and fees.

Shipping Time

DEWOOLFSON down comforters, pillows, and featherbeds are filled and finished at the time of order for shipment directly from our North Carolina plant within 24 to 48 hours of placing your order, or sooner.

Rush Deliveries

We also ship UPS Next Day Air and Second Day Air at an additional charge, based on box weight and size. Please call for a rate quote.

Note on Selecting the Right Comforter or Pillow

The most common reason for a comforter return is that it is too warm. If you are unsure as to what weight comforter is best for you, order one weight lighter than what you think you will need. We can add down to your comforter anytime within one year from the date of purchase, charging only for additional down added. However, we cannot remove down if a comforter is too warm. Mountain Air and Canadian Winter comforters are suitable for bedrooms with little or no heat in the coldest climates.

If the pillow you select turns out to be too firm or too soft, we can adjust it for you anytime within one year from the date of purchase. If you would like additional firmness, we charge only for the down or feathers added. If we remove fill, then we return it to you in a cotton shell for later use or to have as a small pillow (bedding laws prohibit us from reselling down once it has been used, so it must be returned to you).


Return within 30 days for a refund or exchange

If you are not completely satisfied with any purchase for any reason, you may return it to us within thirty (30) days of receipt for your choice of a full refund or exchange. All returns must be unused, unwashed, and in their original condition and packaging. All returns must be accompanied by your sales receipt. We reserve the right to inspect and return to you any item that is not acceptable for return. Refunds and exchanges cannot be made until we receive your returned item. For faster exchanges, we can charge you for the replacement item and credit your card when the returned item is received. Shipping charges are not refundable. Click the image at the bottom of this page to access our convenient Return Form.


9452 NC Highway 105 S.
Banner Elk, NC 28604

Or return to our DEWOOLFSON retail store.

All returns must be accompanied by a copy of your sales receipt. We recommend that you insure your package and keep a receipt from your carrier for all shipments to DEWOOLFSON, as we cannot be responsible for shipments we do not receive. We also recommend a carrier that permits you to track shipments. If you use the U.S. Postal Service, be sure to request a delivery signature. Refunds on approved returns will be made after returned merchandise has been inspected, generally within 24 hours. Shipping charges cannot be refunded.

Canadian Returns

Canadian customers returning merchandise are responsible for obtaining any refund of import duties paid directly from Revenue Canada.

Warranty Claims

We pledge to promptly address and resolve all warranty questions and claims. In most cases, it will be necessary for us to see the items.


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