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DeWoolfson Privacy and Security Policy

DEWOOLFSON'S COMMITMENT TO YOU

We are committed to respecting your privacy and the confidentiality of any information you choose to give us. Our policy describes the information we collect and how we use it. We promise to use this information in a safe, secure, and responsible manner. If you have any questions about the policy stated below, please contact us:
DeWoolfson Down
9452 Highway 105
Banner Elk, NC 28604
800-833-3696
or email sales.info@dewoolfsondown.com

DeWoolfson Down International, Inc. is a North Carolina Corporation

WHEN WE COLLECT INFORMATION

We collect no information from you unless you voluntarily provide it. - When you place an order online - When you place an order in one of our retail stores - When you return an item - When you receive a gift sent by someone else - When you create an account with username and password.

WHAT INFORMATION WE COLLECT

Your name, user ID and password you create - Your shipping, billing and email addresses - your telephone number, if provided by you - Using secure SSL technology our credit card processor temporarily captures your credit card information, including account number, expiration date and three-digit security code for immediate encrypted transmission on to your bank. This information is not stored on our servers. STATISTICAL INFORMATION COLLECTED - When you browse our site we collect anonymous statistical information on which pages on our web site you visit, but it is not associated with your identity or your order.

PURPOSES FOR WHICH WE USE THIS INFORMATION

To confirm your order by email - To discuss with you the availability of products you order either by email or telephone - To process your order and receive payment - To ship products to you - To notify you of shipment via email (either from DeWoolfson or from our carrier) - To email or telephone you in the event there is a problem with your credit card, in making delivery to you, or in replying to a request you may have made - To keep a record of products you have purchased so that you will have access to that information in the future. DeWoolfson will NOT use your email address for any future marketing purposes or new solicitations.

WHAT INFORMATION WE SHARE WITH OTHERS

Under no circumstances does DeWoolfson sell, license or share any of your personal information with any other company for marketing purposes. We do contract with other companies to provide credit card processing and shipping. Our credit card processing is done through First Data Corporation, or one of its financial subsidiaries. Shipping is done with United Parcel Service, unless Federal Express or the U.S. Postal Service is specifically requested. We only give these companies the information they absolutely need to obtain payment for us or to deliver merchandise to you. We expect that these companies will not use this information for their own marketing purposes and will not share this information with anyone else. Of course, their privacy policies may differ from ours. We will disclose information in response to a lawful written request issued by a court, government agency or regulatory authority with the jurisdiction to make that request.

COOKIES AND PIXEL TAGS

DeWoolfson does not use cookies that are stored on your hard drive. We may use a session cookie, which is not placed on your hard drive. A session cookie allows us to keep track of the items in your shopping cart and other session information. This cookie will expire with time or disappear when you close your browser. It is not stored on your computer. Dewoolfson does NOT use pixel tags, or small graphic images, to tell us other sites you may have visited.

SECURITY

It is our policy to handle your credit card information and personal data with the highest standards of safety, security, and confidentiality. We make every effort to protect against the loss, destruction, or misuse of information you have provided. DeWoolfson uses industry standard Thawte SSL secured technology to encrypt all sensitive information you provide in our shopping cart. Absolutely no financial information is stored on our servers, but is encrypted and securely "pushed through" to our credit card processor for secured transmission to your bank. If you are unsure of giving your credit card over the Internet, please feel free to place your order with us at 1-800-833-3696.
Protected by SSL Customer Service

1-800-554-3696

Mon-Fri, 9-5 & Sat 10-5 EST

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9452 NC Highway 105 S.
Banner Elk, NC 28604 USA
828-963-4144
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